NYS COVID-19 P&C CUSTOMER RELIEF NOTICE
New York State Department of Financial Services extends grace periods for certain property/casualty insurance policies. If you are an individual or small business and can demonstrate financial hardship as a result of the coronavirus pandemic.
NYS COVID-19 LIFE INSURANCE CUSTOMER RELIEF NOTICE
New York State Department of Financial Services extends grace period and give you other rights under life insurance policy or annuity contract if you can demonstrate financial hardship as a result of the coronavirus pandemic. Read more.
OFFICE CLOSURE DURING COVID-19
As we continue to monitor the spread of COVID-19 (coronavirus), the health and safety of our policy holders and staff is our top priority. Based on recommendations from the CDC (Center for Disease Control) as well as the recommendations from the New York State Governor, SEFCU Insurance Agency has made the decision to temporarily close our offices located at 469 State Street, 3rdFloor, Schenectady and 297 Main Street, Schoharie beginning Friday, March 20th until further notice.
This temporary closure affects SEFCU Insurance Agency offices ONLY.
During this time of uncertainty, you can rest assured knowing that SEFCU Insurance Agency will continue to meet the needs of our customers. Agents are available by phone as well as email to service your policies, offer quotes, and answer any of your questions. We will not be staffing our offices or accepting premium payments in person.
At SEFCU Insurance Agency we appreciate the trust you have placed in us to be your insurance partner and we want you to know we take extraordinary measures to protect your privacy. We regularly test and assess information security measures, systematically train employees, and adopt upgrades and enhancements as necessary to protect your information. It is important that you know we never sell your personal information to third parties.
As required by law, we (SEFCU Insurance Agency) must provide this notice to you at the time you establish your relationship and if you become a SEFCU member, SEFCU will provide you with a copy of the credit union’s privacy notice on an annual basis. As a consumer, you have the right to limit some of the information sharing we do, but not all.
The information sharing that you can’t limit is with our affiliates (companies, currently or in the future, that have SEFCU in their business name such as SEFCU, the credit union, and SEFCU Mortgage Services) and business partners (non-affiliates such as data processing companies, credit reporting agencies, and government agencies) that assist us with our everyday business practices in order to maintain your account(s), respond to court orders and legal investigations, send notices, or report to credit bureaus, as examples. The types of personal information we collect and share depend on the product or service you have with us and can include:
- Your Social Security Number and income
- Account balances and payment history
- Credit history and credit-based insurance score
As an example, we collect your personal information when you apply for insurance. We also collect personal information from others, such as credit bureaus, affiliates, and other companies. The things you can limit information sharing on include sharing information for our marketing purposes or our affiliates', as well as joint campaigns with other financial companies, such as credit insurance agencies. We never share your information with any other company to market directly to you, nor do we share your credit worthiness with our affiliates for everyday business purposes, unless you are applying for a loan through one of our lending affiliates.
To limit our sharing, simply call us at 518-786-9905 or 888-250-6689. In the event you decide to limit sharing for an account you hold jointly with someone else, it will apply to everyone on your account.
If you become a new SEFCU member, sharing your information may begin 30 days from the date this notice was sent. When you are no longer a SEFCU member, information may continue to be shared as described in this notice. However, you can contact us at any time to limit our sharing.
Thank you for choosing SEFCU Insurance Agency as your insurance partner. We appreciate the trust you have placed in us!